Responsible Gaming at heybajil — your safety is our priority
Gambling is a form of entertainment — not a source of problems. heybajil is always by your side, offering tools to set limits, self-exclude, and play safely.
Important warning: Gambling can be addictive and may cause financial and mental health problems. Only play with money you can afford to lose. If you are under 21, do not use this platform.
Our commitment to responsible gaming
heybajil believes that healthy, safe entertainment is the foundation of genuine enjoyment.
21+ age requirement
heybajil strictly does not allow anyone under 21 to open an account or play. The age verification process applies to every registration. Protecting minors is our highest responsibility.
Setting deposit limits
You can set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. A 7-day cooling-off period applies before a limit can be increased.
Time-out feature
Take a time-out for anywhere from 24 hours to 30 days. During this period your account will be temporarily closed and you will not be able to place bets or make deposits. Take a break and come back with a fresh mind.
Self-exclusion
If you feel gambling is getting out of your control, use the option to close your account for 6 months or permanently. No promotional messages will be sent during a self-exclusion period.
Loss limit and budget tracker
Set a maximum loss limit for a specific time period. Use the budget tracker to view your deposit and withdrawal history at any time — stay informed.
24/7 support team
Our Bengali-speaking support team is always ready for any concern or issue you may have. Contact us via live chat or send an email to [email protected] — help is never far away.
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Recognising the signs of problem gambling
Be honest with yourself. If you notice any of the signs below, seek help.
Warning signs
- Gambling repeatedly to try to win back lost money
- Spending money needed for household expenses on gambling
- Being unable to stop gambling
- Hiding gambling from family or friends
- Gambling interfering with sleep, eating, or work
- Gambling with borrowed or loaned money
- Feeling restless or irritable when unable to gamble
Signs of healthy gambling
- Playing for entertainment, not as a livelihood
- Setting a budget in advance
- Accepting losses without distress
- Spending time with family and keeping up other hobbies
- Not playing beyond a set amount of time
- Not relying on winnings
- Taking breaks when needed and asking for help
How to use the safety tools
Keep your account safe in just a few steps.
Log in to your account
Log in to heybajil and go to the "Account Settings" section. Find the "Responsible Gaming" tab there.
Set a deposit or loss limit
Set a daily, weekly, or monthly limit. Reducing the limit takes effect immediately. Requests to increase the limit apply after 7 days.
Choose a time-out
If you need a break, choose any period from 24 hours to 30 days. No financial transactions will be possible on the account during this time.
Activate self-exclusion
For a longer break, choose self-exclusion — 6 months, 1 year, or permanently. To reactivate the account in this state, you will need to contact our support team.
Contact us for support
For any issue, reach our team via live chat or at [email protected]. We are ready to provide support in Bengali 24/7.
Protecting minors
Keeping children and teenagers away from exposure to gambling is our ethical responsibility.
Advice for parents and guardians
If you have children or teenagers at home, use parental control software on your devices. Always keep your heybajil account password private and do not leave your device unattended while logged in.
- Do not leave devices within reach of children
- Keep your password strong and private
- Clear your browser history regularly
- Use internet filtering tools
Age verification process
Age verification is mandatory when creating an account at heybajil. A national ID (NID) or other valid identity document may be requested if needed. We reserve the right to verify any account at any time if there is reason for doubt.
- Age verification is mandatory at registration
- Accounts for those under 21 will be closed
- Verification via national ID is possible
- Immediate action taken when a minor is reported
Core principles of responsible gaming
Following these principles keeps gambling a source of entertainment.
Play for entertainment only
Never think of gambling as a source of income. It is simply a form of entertainment. Before starting each session, remember — you are playing for enjoyment, not to earn money.
Respect your time and money limits
Decide in advance how long and how much money you will play with each day. When you reach your limit, stop playing for that day — start fresh the next day with a clear head.
Do not make decisions driven by emotion
Do not place bigger bets out of anger or frustration after a loss. Play with a calm head. If you are tired or under stress, take a break.
Ask yourself — self-assessment
Think honestly about the questions below. If more than one answer is "yes", seek help.
- Have you ever spent more time or money than you planned?
- Have you returned repeatedly to try to recover lost money?
- Has gambling caused harm to your family life or work?
- Have you hidden your gambling from family or friends?
- Do you feel restless or irritable when you cannot gamble?
- Has money meant for household expenses been spent on gambling?
- Have you gambled with borrowed or loaned money?
- Have you tried to stop gambling but been unable to?
Remember: Seeking help is not a sign of weakness — it takes courage. If your answer to any of the questions above is "yes", contact us today. Our Bengali-speaking team will help you take the right steps.
Frequently asked questions — responsible gaming
Answers to common questions about responsible gaming.
Play with enjoyment and responsibility
Come to heybajil — enjoy entertainment in a safe environment. Whether it is cricket, slots, or casino — start with a commitment to responsible gaming.
Need help? We are always here.
If you feel gambling is having a negative impact on your life, you do not have to face it alone. Our Bengali-speaking team will help you take the right steps.