heybajil's Privacy Policy

This Privacy Policy ("Policy") sets out the terms for data processing between heybajil ("we", "us", "platform") and its users ("you", "your"). When you use the heybajil website (heybajil.cam), register, or use any of our services, you are considered to have accepted the terms of this Policy.

The purpose of this Policy is to clearly inform you about what data we collect, why we collect it, how we use it, and what your rights are. heybajil believes that data transparency is the foundation of a healthy user-platform relationship. This Policy may be updated from time to time and we will notify you of any changes.

This Policy should be read together with heybajil's Terms and Conditions and Responsible Gaming policy. If anything is unclear, please contact our support team directly.

heybajil may collect your data in various ways. The types of data collected are as follows:

a) Identity Data:

• Full name and date of birth
• National ID number or passport number (for age verification)
• Username and account ID

b) Contact Data:

• Email address
• Mobile number (for bKash, Nagad, Rocket, Upay verification)

c) Financial Data:

• Deposit and withdrawal transaction history
• Mobile banking account number (partial)
• Bank account details (if bank transfer is used)

d) Technical and Usage Data:

• IP address, browser type and version
• Device type, operating system
• Login time and date, session duration
• Gaming history and betting activity
• Data collected from cookies and similar tracking technologies

e) Communication Data:

• Records of live chat and email exchanges
• Details of support requests and complaints

We collect data in the following ways:

• Directly from you: When you fill in registration forms, update your profile, make deposit and withdrawal requests, or contact our support team.
• Automatically: When you use our website, technical data is collected through cookies, web beacons, and similar technologies.
• Through third parties: Confirmation data from identity verification services and payment processing partners (bKash, Nagad, Rocket, Upay).
• Anti-fraud systems: Through automated monitoring systems to ensure account security.

heybajil processes your data only for specific, legitimate, and clearly defined purposes. The main reasons for use are:

• Account management: Creating, verifying, managing, and securing your account.
• Age and identity verification: Preventing registration by persons under 21 and stopping fraudulent activity.
• Financial transaction processing: For deposits, withdrawals, and bonus payments.
• Customer support: Responding to your questions, complaints, and requests.
• Responsible gaming: Identifying unusual betting patterns and providing assistance where needed.
• Platform improvement: Analysing usage statistics to improve the user experience.
• Security and fraud prevention: Preventing unauthorised access, account theft, and financial fraud.
• Relevant communications: Sending promotional offers and updates with your consent.

heybajil processes your data on the following legal grounds:

• Performance of a contract: What is necessary to fulfil the service agreement with you.
• Legal obligation: To comply with applicable laws and regulations.
• Legitimate interests: For fraud prevention, ensuring security, and conducting business operations.
• Your consent: For marketing communications and optional services, which you may withdraw at any time.

heybajil uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. Types of cookies:

• Essential cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional cookies: For language preferences, game settings, and personalised experiences.
• Analytics cookies: For collecting website usage statistics, which help improve the service.

You can control or disable most cookies through your browser settings. However, disabling essential cookies may limit some platform functionality.

heybajil does not sell your data to third parties. However, in certain circumstances we may share data with the following parties:

• Payment partners: Data necessary to complete transactions with bKash, Nagad, Rocket, Upay, and bank transfer processors.
• Identity verification services: With trusted verification providers to confirm age and identity.
• Game providers: With Pragmatic Play, Spribe, JILI, PG Soft, and other authorised game developers to deliver the gaming experience.
• Technology service providers: Contracted technology partners for hosting, cybersecurity, and platform operations.
• Legal authorities: To relevant authorities in the case of legal obligations, court orders, or investigations.

All third-party partners are required to comply with SSL encryption and strict data protection standards.

heybajil retains your data only for as long as necessary. Retention periods depend on the type and purpose of the data:

• Account data: For as long as the account is active and for up to five years after closure to meet legal obligations.
• Financial transaction records: For up to seven years in compliance with financial regulations.
• Identity verification data: For up to five years after account closure.
• Communication records: For up to two years for support quality control.
• Technical logs: For up to one year for security review purposes.

Once the retention period has passed, we securely delete your data or anonymise it so that you can no longer be identified.

heybajil follows a multi-layered security approach to protect your data:

• SSL/TLS encryption: All data transmissions are protected by SSL encryption.
• Encryption of stored data: Sensitive data stored on servers is kept in an encrypted state.
• Two-factor authentication: A two-step verification process for account access.
• Access controls: Only authorised staff can view your data, and only when there is a defined need to do so.
• Regular security audits: Security assessments are conducted regularly by third-party experts.
• Fraud detection: Suspicious activity is monitored in real time with automated alert systems.

However, no data transmission over the internet is entirely risk-free. We strive to ensure the highest level of protection, but it is not possible to guarantee 100% security.

heybajil recognises and respects the following rights:

• Right of access: The right to know what data we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete data.
• Right to erasure: The right to request deletion of your data in certain circumstances, where there is no legal obligation to retain it.
• Right to restrict processing: The right to ask that data processing be restricted in certain cases.
• Right to data portability: The right to receive your data in a structured, machine-readable format.
• Right to object: The right to object to certain processing activities.
• Right to withdraw consent: The right to withdraw from consent-based processing at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 days.

You may opt out of our promotional emails and notifications at the time of registration or at any time afterwards. Ways to opt out:

• By clicking the "Unsubscribe" link at the bottom of any marketing email.
• By changing your notification preferences in your account settings.
• By contacting our support team directly.

Even after opting out of marketing communications, you will continue to receive important messages related to your account and transactions (such as password changes and withdrawal confirmations).

heybajil is for users aged 21 and above only. We do not knowingly collect or process data from anyone under the age of 21. If we learn that a minor has registered, we will immediately close that account and delete all associated data.

If you believe a minor is using our platform, please notify us at [email protected].

heybajil is an international platform and our servers may be located in various countries. Your data may be transferred outside Bangladesh. Whenever an international transfer takes place, we ensure that:

• The receiving party complies with adequate data protection standards.
• SSL encryption and secure transmission protocols are used.
• Data protection terms are included in data sharing agreements.

heybajil may update this Privacy Policy from time to time. For significant changes, we will:

• Send advance notice to your registered email address.
• Display a clear notice on the main page of the website.
• Update the "Last Updated" date at the top of the Policy.

If you continue to use the platform after a change, you will be considered to have accepted the new policy. If you do not agree with the changes, you may close your account.

If you believe heybajil has handled your information inappropriately, we ask that you first contact us directly. We take all complaints seriously and aim to resolve them promptly.

How to submit a complaint: Send an email to [email protected] with a description of the issue and your account ID. We will provide an initial response within 7 business days and inform you of the resolution within 30 days.